TBRC will adjust the service fee rates effective for service requests received on or after 1 June 2026.
Microorganisms will be distributed in liquid/freeze-dried ampoules or on agar slants at ambient conditions. Liquid/freeze-dried microorganisms will be shipped out within 14 working days after TBRC receives payment and all of the required documents. Fresh cultures may take longer.
Most vectors will be distributed in host microorganisms on agar slants at ambient conditions. Distribution hosts are indicated in the catalog. Some materials will be distributed as dried DNA.
Host microorganisms will be distributed in liquid/freeze-dried ampoules or on agar slants at ambient conditions.
Liquid/freeze-dried materials and dried DNA will be shipped out within 7 days after TBRC receives payment and all required documents. Fresh cultures may take longer.
Antibody type |
Form of shipment |
Product size |
|
Monoclonal antibody |
Concentrated monoclonal antibody (solution) |
1,000 tests |
|
Purified monoclonal antibody (freeze-dried) |
Upon request |
|
|
Polyclonal antibody |
Whole serum (solution) |
1,000 tests |
|
Purified polyclonal antibody (freeze-dried) |
Upon request |
Antibody solutions will be shipped at 4-8 °C within 7 days after TBRC receives payment and all required documents. If the ordered quantity exceeds the quantity available in stock (bulk order), the customer will be informed of the expected delivery date. All shipments of antibody solutions will be handled by World Courier and may not available for some countries.
Purified antibodies will be distributed in freeze-dried form at ambient conditions. The customer will be informed of the expected delivery date.
Viruses will be shipped on dry ice within 7 working days after TBRC receives payment and all required documents. All shipments of viruses will be handled by World Courier and may not available for some countries.
The customer should strictly follow instructions for revival and cultivation. Fresh cultures should be immediately subcultured and checked after receipt. Unsatisfactory microorganisms will be handled according to the reclamation policy of each collection.
Fresh cultures should be grown and checked as soon as possible. Unsatisfactory microorganisms will be replaced free of charge if the customer informs TBRC within 14 days after the shipment date for fresh cultures and 45 days for freeze/liquid dried cultures, and if instructions for revival and cultivation were followed properly.
The customer should follow instructions for revival and cultivation provided with the microorganisms. Contamination or non-viability of the microorganisms should be reported to TBRC within 14 days after the shipment date for fresh cultures and 90 days for freeze-dried cultures. Replacement may be provided free of charge at TISTR’s discretion.
The customer should strictly follow instructions for revival and cultivation. Fresh cultures should be immediately subcultured and checked after receipt. Unsatisfactory materials will be replaced free of charge if the customer informs TBRC within 14 days after the distribution date for fresh cultures and 45 days for freeze/liquid dried materials and dried DNA, and if instructions for revival and cultivation were followed properly.
Antibodies should be immediately inspected after receipt. If the antibodies do not perform as described on the product data sheet, the customer should notify TBRC within 30 days after distribution date. Products with a conformity defect reported within the timeframe will be replaced free of charge.
Viruses should be immediately inspected after receipt. Unsatisfactory viruses will be replaced free of charge if the customer informs TBRC within 30 days after the shipment date, and if instructions for revival and cultivation were followed properly.
